CATERING FAQ'S
What can I expect when ordering from Limón?
Our food is prepared to order, it is intended to be served either hot or cold, depending on the dish. Service charge includes our packaging and serving utensils fees. Menu prices may vary depending on seasonal availability. Our food is packaged in aluminum catering trays, each labeled with the proper menu item.
Can I change my order once it has been placed?
Yes, although with some restrictions, if your order was placed on ezcater or caviar websites please contact them directly to make any changes, since your payments have been processed through their systems. Any changes to your order must be made at least 24 hours in advance to your scheduled order, any orders already being prepared will not be subject to a refund.
If your order was placed over the phone with our staff, then a general manager or manager on duty will have to approve any changes.
What is your cancellation policy?
Cancellations for a full refund can be made before 5:00 pm the day before a scheduled order. If a cancellation is made AFTER 5:00 pm before a scheduled order then we can make a refund of up to 50% of the total order.
If the cancellation is made at 12:00 am (or after) the day of your scheduled order, Limon Rotisserie reserves the right to charge your credit card up to 100% of the total order.
Please submit to us in writing by email any cancellations to catering@limonsf.com
What type of payment do you accept?
We accept all major credit cards or cash (only when visiting our locations in person) we do not accept personal checks. Payment is due upon placing your order, or up to two days before the scheduled order (if ordering in advance of more than 2 weeks. If we do not receive full payment two days before the pick-up or delivery time or are unable to process your credit card for payment, your order will not be fulfilled.
Do you provide single-service catering utensils?
Yes, we are able to provide biodegradable paper plates and eating utensils, paper napkins and plastic serving utensils. They are available upon request at a cost of $0.70 per guest.
Do you do tastings?
Typically we do not but with adequate advance notice, we can arrange for you to taste items before you decide to order. In general, we need a week's notice to schedule a tasting. Because we are open for dining & take-out orders, sometimes we cannot accommodate drop-in tastings. We are available for tastings Monday through Thursday around 3 pm only - please contact us (nearest location near you) to schedule a tasting.
We charge $12 per item (enough for two to taste), a maximum of five items. There are a few items on our menu that cannot be made for tastings - we'll let you know if you've chosen any of these items. If you decide to place an order with us, we will deduct 50% of the tasting charges from your balance due.
Can I just eat at your restaurant to find out what your food is like?
Yes, we highly recommend having a dining experience with us at any of our locations. We offer the same food, quality, and ingredients as our Catering menu.
Is gratuity automatically added to my order?
We do not automatically add gratuities to catering orders. We are often asked if tipping is customary, to which we respond that some customers do and others don't. The matter is up to you. Gratuities are shared among all who helped prepare and execute your order and are greatly appreciated!